Polityka prywatności

Last updated: July 28, 2025

This Privacy Policy explains how C-DISTRIBUTION P.S.A. and our brand (“Contourose”, “we”, “us”, or “our”) collect, use, share, and protect personal information of users of www.contourose.com and any related websites (the “Website” or “Websites”). It applies to all individuals who interact with us, including customers, visitors to our Website, and others whose information we process in connection with our services. For the purposes of this Privacy Policy, “you” and “your” means any such individual.

Please read this Privacy Policy carefully. By using the Website, you acknowledge that you have read and understood this Policy.

We may update this Privacy Policy from time to time, for example to reflect changes in our business operations or to comply with applicable law. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as a statement on our homepage or an email notification).

For additional information, please also review our Terms and Conditions and Cookie Policy.

If you have any questions or concerns regarding the processing of your personal data, you can contact us at any time at support@contourose.com.

Legal Basis and Compliance Back to top↑

The processing of personal data by Contourose is carried out in accordance with applicable data protection laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, GDPR).

Depending on your location, you may also have additional privacy rights under local laws (for example, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), or the Australian Privacy Act). If such rights become applicable, we will provide further information in the relevant sections of this Policy or through country-specific notices.

Regional notices Back to top↑

We serve customers globally. This Policy does not limit any mandatory rights you may have under the laws of your place of residence. If local laws grant you stronger privacy protections than those set out here, those mandatory protections will prevail. If you believe your privacy rights are not adequately reflected in this Policy, or you wish to exercise any rights available to you under applicable law, please contact us at support@contourose.com. We will review your request and respond promptly and fairly.

Personal data controller Back to top↑

The controller of your personal data is C-DISTRIBUTION Prosta Spółka Akcyjna, with its registered office at Aleje Jerozolimskie 96, 00-807 Warsaw, Poland, entered into the Register of Entrepreneurs kept by the Regional Court in Warsaw, XII Commercial Division of the National Court Register under number KRS 0001152218. C-DISTRIBUTION Prosta Spółka Akcyjna is the data controller within the meaning of the GDPR.

NIP (Tax ID): 7011243678
REGON: 540765724

For any questions related to the processing of your personal data, you can contact us at: support@contourose.com.

How We Collect and Use Your Personal Information Back to top↑

We collect personal data directly from you, automatically when you interact with our Website, and in some cases from third-party service providers. Some of this information may be considered “personal data” under applicable law — for example, data that identifies or can identify you, such as your name, email address or IP address.

Information You Provide to Us

We collect information that you provide voluntarily, for example when you:

• create or access your Contourose account,
• place an order, make a payment or request a return,
• contact us via email, social media, or our customer service channels,
• subscribe to our newsletter or marketing communications,
• participate in promotional campaigns or surveys,
• or otherwise communicate with us.

Depending on your interaction, this may include your name, billing and shipping address, email address, telephone number, payment details, order history, preferences, and any information you choose to share in your correspondence.

If you provide information about someone else (for example, when purchasing a gift), you confirm that you have their consent to share that information with us for the intended purpose.

Information We Collect Automatically

When you visit or use our Website, we automatically collect certain information using cookies, log files and similar tracking technologies. This may include:

• technical data such as your IP address, browser type, device information, access times, and referring URLs;
• data about your browsing activity, pages viewed, time spent, and actions taken (e.g., items added to cart);
• transaction-related information, including product details, payment method, and delivery preferences.

We use this data to operate and improve the Website, personalize your experience, analyze trends, detect fraud, maintain security, and ensure the proper functioning of our store and checkout systems.

You can learn more about our use of cookies and tracking technologies in our Cookie Policy.

Information from Third Parties

We may receive certain information about you from third parties who help us provide our services — such as payment processors (e.g., Shopify Payments, Klarna), delivery partners (e.g., DHL), analytics providers, or social media platforms where you interact with our content. We use this information only to fulfill our contractual and legal obligations or to improve your experience with Contourose.

How We Use Your Information Back to top↑

We process your personal data for the following purposes and on the corresponding legal bases under the GDPR:

• To perform a contract with you – including processing and delivering your orders, returns, and payments (Art. 6 (1)(b) GDPR).
• To comply with legal obligations – such as maintaining accounting and tax records, responding to lawful requests, and ensuring product safety (Art. 6 (1)(c) GDPR).
• For legitimate interests – such as preventing fraud, ensuring the security of our Website, improving our services, developing new collections, and communicating with you about our products where legally permissible (Art. 6 (1)(f) GDPR).
• Based on your consent – for example, when you subscribe to marketing emails or participate in promotional campaigns (Art. 6 (1)(a) GDPR).

Data Retention & Your Rights Back to top↑

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy — including to perform a contract, comply with legal obligations, resolve disputes, or protect our legitimate interests.

Typical retention periods are as follows:

• Order and transaction data – stored for 5 years from the end of the year in which the sale or after-sales service was provided, in accordance with Polish accounting and tax regulations.
• Customer service communications – stored for up to 3 years from the last interaction, for quality control and potential claims handling.
• Marketing data – stored until you withdraw your consent or object to processing.
• Account information – stored for as long as your account remains active. You may request deletion of your account at any time. Upon such a request, we will remove or anonymize your personal data unless retention is required to meet legal or contractual obligations (for example, for tax or anti-fraud purposes).

After these periods expire, data will be securely deleted or anonymized so that it can no longer identify you. If you request deletion of your account or data before the expiry of these periods, we will evaluate whether immediate deletion is possible or whether certain data must still be retained to meet legal or contractual obligations (for example, tax or anti-fraud requirements).

Your Data Protection Rights

Depending on your location and applicable law, you have the following rights regarding your personal data:

• Access – to obtain confirmation of whether we process your data.
• Rectification – to correct inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”) – to request deletion of your data, where legally permitted.
• Restriction – to request limitation of processing under certain circumstances.
• Data Portability – to transfer your data to another entity.
• Objection – to object at any time to processing carried out on the basis of legitimate interest, including direct marketing.
• Withdrawal of Consent – where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing before its withdrawal.
• Rights related to automated decision-making and profiling – we may use limited forms of profiling to better understand preferences and tailor product recommendations to you. Profiling means the automated processing of personal data to evaluate certain aspects of an individual, such as interests in specific collections or styles. We do not use automated decision-making that produces legal or similarly significant effects. However, if such processes were to be introduced, you would have the right to request human intervention, express your point of view, obtain an explanation of the decision, and challenge it.

To exercise any of these rights, please contact us at support@contourose.com. We may need to verify your identity before fulfilling your request.

Data Sharing & Disclosure Back to top↑

We do not sell your personal data. We share it only when necessary to provide our services, fulfill legal obligations, or support the ongoing operation of our business.

Service Providers

We may share personal data with external companies that support our operations and help deliver our Products and services. This may include:

• Shopify, which provides our e-commerce platform and hosts our online store;
• Payment processors (such as Shopify Payments or Klarna) to process transactions securely;
• Delivery and logistics partners (such as DHL Express and other couriers) to ship and deliver your orders;
• IT, hosting and analytics providers, and systems used for communication, email delivery, or website performance;
• Customer support and marketing tools that assist us in communications and personalized experiences.

Legal Obligations and Protection

We may disclose your information when required by law or regulation, or in response to lawful requests from competent authorities. Data may also be shared when necessary to detect or prevent fraud, enforce our Terms and Conditions, or protect our rights and the rights of others.

Corporate Group and Business Transfers

We may share information within our corporate structure where necessary for administrative, operational, or compliance purposes. In the event of a merger, reorganization, or transfer of assets, your personal data may be transferred to the acquiring entity, which will continue to process it in accordance with this Privacy Policy.

Aggregated and De-Identified Data

We may share statistical or aggregated data that does not identify individuals, such as website traffic metrics or purchasing trends, for business analysis and planning.

Relationship with Shopify

Our Website is hosted and supported by Shopify Inc. (and its affiliates), which processes personal data to provide, improve, and protect its services for us and other merchants. Some processing activities, such as aggregated analytics across merchants, are carried out under Shopify’s own responsibility as an independent data controller.

To learn more about how Shopify processes your personal data and your rights in this context, please refer to the Shopify Privacy Policy. Depending on your place of residence, you may exercise privacy rights directly through the Shopify Privacy Rights page.

Data Transfers Outside the European Union Back to top↑

Your personal data is primarily stored and processed within the European Union (EU). However, in certain circumstances, we may transfer or allow access to your information to service providers and partners located outside the EU or the European Economic Area (EEA).

This may occur, for example, when using global e-commerce infrastructure, international payment processors, or logistics providers responsible for deliveries outside the EU.

Whenever we transfer personal data to a country outside the EU or EEA, we ensure that such transfer complies with applicable data protection laws and does not undermine your statutory rights.

We will only transfer your data to countries that offer an adequate level of data protection established by decisions of the European Commission, or to entities operating under Standard Contractual Clauses (SCCs) approved by the European Commission, which ensure appropriate safeguards for your information.

In some cases, data transfers may also occur when necessary for the purchase of goods offered on our Website, for account registration, or for the use of our services, or when required to perform a contract concluded with you or to comply with a legal obligation.

Third-Party Websites and Links Back to top↑

Our Website may contain links to other websites, applications, or online platforms operated by third parties. These sites are governed by their own privacy and security policies, which may differ from ours. We are not responsible for the privacy practices, security standards, or content of any third-party websites.

If you choose to follow a link to another website, we recommend reviewing that website’s privacy policy and terms of use before providing any personal data.

Children’s Data Back to top↑

Our Website and services are not intended for use by children, and we do not knowingly collect personal data from individuals under the age of majority in their country of residence.

As stated in our Terms and Conditions, we reserve the right to accept orders only from individuals over eighteen (18) years of age.

If you are a parent or legal guardian and believe that your child has provided personal data to us, please contact us at support@contourose.com. We will take appropriate steps to delete such information as soon as possible.

Security and Retention of Your Information Back to top↑

We care about the security of your personal data and take reasonable technical and organizational steps to protect it from loss, misuse, or unauthorized access. Our Website uses secure connections (SSL encryption) and trusted systems provided by Shopify and other technology partners to help keep your information safe. Access to your data is limited only to authorized team members who need it to perform their work and are bound by confidentiality duties.

That said, please remember that no system is completely impenetrable. Any information you share with us online is transmitted at your own risk, and we cannot guarantee perfect security. We recommend avoiding unsecure channels when sending sensitive or confidential information.

Complaints — Right to Lodge a Complaint with a Supervisory Authority Back to top↑

If you have any concerns or complaints about how we handle your personal data, we encourage you to contact us first at support@contourose.com — we will do our best to address your issue quickly and fairly.

If you are not satisfied with our response, or if you believe that your data protection rights have been violated, you have the right to lodge a complaint with the competent data protection authority.

For individuals within the European Union, this is the President of the Personal Data Protection Office (UODO) in Poland, or the authority in your country of residence.

Contact details of the Polish supervisory authority:
President of the Personal Data Protection Office (UODO)
ul. Stawki 2
00-193 Warsaw, Poland
Tel: +48 22 531 03 00
E-mail: kancelaria@uodo.gov.pl

Cookie Policy

This Cookie Policy is part of and should be read together with our Privacy Policy. Both documents form an integral whole that explains how Contourose (“we”, “us”, “our”) collects, uses, and protects your information. We encourage you to review the Privacy Policy for a complete overview of how your personal data is processed.

Use of Cookies and Similar Technologies Back to top↑

Our Website uses cookies and similar technologies — such as web beacons, tracking pixels, and local storage — to ensure proper functionality, enhance performance, and improve your browsing experience.

Cookies are small text files placed on your computer or mobile device when you visit a website. They allow the site to recognize your device and remember certain information about your session, such as language preferences, login details, or items added to your shopping bag. Some cookies are essential to the functioning of the Website, while others help us understand how visitors use our site and enable us to personalize content and recommendations.

Cookies set directly by us are known as first-party cookies, while those placed by third parties (for example, analytics or advertising partners) are referred to as third-party cookies.

Advertising, Analytics and Performance Back to top↑

We also use cookies and similar technologies to analyze traffic, measure engagement, and deliver content that is relevant to you. Third-party partners may collect information about your activity on our Website — such as pages visited, time spent, IP address, browser type, and referring links — to help us better understand how our Website is used and how our campaigns perform.

This information may also be used to tailor advertisements and recommendations to your interests, both on our Website and on other platforms. These technologies help us improve our communications, evaluate the effectiveness of our campaigns, and make your shopping experience more intuitive.

For more detailed information on how these cookies work and how you can manage your preferences, please refer to the Cookie Settings panel available on our Website.

Categories of Cookies Back to top↑

When you first visit our Website, you will see a clear banner explaining how we use cookies and offering you the choice to accept, reject, or customize your preferences.

Some cookies — known as Essential Cookies — are necessary for the Website to function properly and do not require your consent. Other types of cookies are used only with your prior permission, which you can manage at any time through the Cookie Settings panel.

We classify the cookies used on our Website into the following categories:

Essential Cookies

These cookies are strictly necessary for the proper operation of the Website and for providing the services you request — such as remembering items in your shopping bag, keeping you logged in during a session, or saving your privacy preferences. Without these cookies, the Website and its core functionalities cannot function properly.

Functional Cookies

Functional cookies enhance your experience by remembering your preferences and enabling advanced features — for example, your selected language, region, or shopping preferences. They may also support integration with third-party services that improve site usability and performance.

Analytical Cookies

These cookies (including those set by our analytics partners) help us understand how visitors interact with our Website. They collect aggregated, anonymous information such as which pages are visited most often, how users navigate the site, and where they encounter issues. Analytical cookies enable us to measure and improve the performance of our Website and our marketing activities.

Advertising & Profiling Cookies

Advertising cookies (sometimes referred to as profiling cookies) are used to deliver advertisements and content that are more relevant to your interests. They may be set by us or by our third-party partners to build a profile of your browsing behavior and show you personalized recommendations or campaigns on our Website and on other platforms.

Social Media & Third-Party Integration Cookies Back to top↑

These cookies enable you to share content through social media platforms and interact with embedded features, such as videos or posts. They may also be set by the third-party services providing these integrations. We do not control these cookies, and their use is governed by the privacy policies of the respective platforms.

Only Essential Cookies are active by default. All other categories — Functional, Analytical, Advertising, and Social — are used only with your explicit consent, which can be modified or withdrawn at any time.

Duration and Storage of Cookies Back to top↑

Cookies used on our Website may remain on your device for different periods of time, depending on their purpose and your individual browser settings.

• Session cookies are temporary files that are stored only while you browse the Website and are automatically deleted once you close your browser.
• Persistent cookies remain stored on your device for a longer period, defined by their specific purpose — for example, to remember your preferences, shopping cart, or consent settings. These cookies are automatically removed after their expiration date or when you clear your browser’s cache.

Most of our cookies expire within 12 months, although some analytics or advertising cookies provided by third parties may remain active for longer, as defined in their respective policies.

Managing Your Cookie Preferences Back to top↑

Only essential cookies, which are necessary for the Website to function properly, are enabled by default. You can withdraw or modify your consent for non-essential cookies at any time by reopening the Cookie Settings panel.

In addition, you can also manage cookies directly through your browser preferences. Most web browsers allow you to authorize, block, or delete cookies (in whole or in part) via their privacy or security settings.

Please note that if you choose to disable certain cookies — including some functional or third-party cookies — parts of our Website may not function as intended. Certain services or features may become unavailable.